A TRUE STORY FROM 24INS ABOUT PEOPLE AND THEIR CARS

14 January 2020

“‘Me and My Car’ was not an impulsively purchased insurance policy. I even refused it at first..., but after getting familiar with it in detail, I called your contact center again to order it myself.”

“We know certain insurance products and are used to using only them, and yet... there are other practical solutions that could make... our lives easier.”

“For less than 10 euro cents per day, with Colonnade’s insurance, I secured peace of mind for an entire year.”

You can read everything that Zhivka Dicheva from Varna shared with us about the insurance offered by Colonnade through our online platform, which she chose for herself and her car.

Ms. Dicheva contacted us on January 3rd to purchase Motor Third Party Liability insurance for her vehicle. Along with it, she also purchased another insurance product that is relatively unknown on the Bulgarian insurance market. As she herself was surprised to hear about it for the first time—despite having been in situations where it would have been useful more than once—she agreed to answer a few questions for us.
We are confident that thanks to her story, you too will be convinced how practical Colonnade’s “Me and My Car” insurance really is.

•Hello, Ms. Dicheva, we are already almost halfway through January—hopefully you haven’t had to use the “Me and My Car” insurance...
•Hello! Oh yes, everything is fine, thank you!

•Could you tell us how you chose 24ins to take out your mandatory Motor Third Party Liability insurance, and how you later decided to add another insurance related to your car?
•I have been using your services for two years now—specifically for my MTPL insurance. I called your Contact Center intending to renew it. One of your employees suggested, as an addition, that I take out a seemingly unconventional insurance—Colonnade’s “Me and My Car.” I thanked her and ended the call. After about a day, I looked into the insurance and was pleasantly surprised to find out that it only sounds unconventional because it is unfamiliar. In fact, it is very practical! Yes—“Me and My Car” was not an impulsively purchased insurance. I initially declined it, but after reviewing it in detail, I called your Contact Center again to order it myself.

•What did you like about the “Me and My Car” insurance, and why did you decide to add it to your MTPL?
•My experience as a driver has shown me that anything can happen on the road. Last year, around this time, I was visiting friends in the interior of the country and had to return to Varna. My car locks stopped working and I couldn’t get into the vehicle. I won’t even tell you how much time, nerves, and money it cost me to fix them. I have also lost my bag with my wallet before... and many other things. Anyone who thinks they are protected from such inconveniences is mistaken. When I saw that Colonnade offers coverage for mechanical or electronic lock failures, loss or theft of a bag, personal documents, vehicle documents, wallet, misfuelling, medical expenses resulting from a road incident..., I somehow felt relieved—for myself.

•Which plan did you choose? Colonnade offers three options—Silver, Gold, and Platinum, with different coverage levels.
•The second one. It seemed optimal for me. For less than 10 euro cents per day, with Colonnade’s “Me and My Car” insurance, I secured peace of mind on the road for an entire year for everything I mentioned.

•What would you advise 24ins customers regarding their safety on the road?
•Well—to contact you. I don’t think your employee suggested the “Me and My Car” insurance randomly—she assessed which insurance was suitable for me, probably considering my driving experience and the fact that I am a woman. We—the customers—know certain insurance products and are used to using only them, but it turns out there are other practical solutions that could make our lives on the road safer and easier.

•Thank you for sharing your experience with insurance (specifically with 24ins), and we hope to continue being helpful in the future!
•Just a moment… Would you allow me to make one recommendation?

•Of course.
•It is not always appropriate to present your new insurance offers by phone. For example, during your first call, I was out with friends and completely unprepared to listen or absorb any information. In my opinion, it would be good to send customers something like a newsletter about your new insurance products and offers. When a person is on the move, it is impossible to make adequate decisions, but when they receive the information by email, they can decide whether, how, and when to read it and possibly place an order.

For full transparency of the information provided, we note the client’s Facebook profile, of course with her consent – https://www.facebook.com/zhivkadicheva

This text is original content of https://24ins.bg