Hello, You will receive your insurance policy at the email address you have provided along with the relevant documents.

• You will receive your policy immediately to the email you have provided if you choose one of the following payment methods: Payment by card, PayPal, ePay, digital wallet (Phyre, A1 Wallet, Pay by Vivacom, BACB Pay).

• You will receive your policy within the next business day to the email address you have provided if one of the following payment methods is selected: Bank payment or Cryptocurrency payment via the Coinbase platform.

✔️ Your online policy is a valid document to prove that you are insured. You do not need to print it out.

✔️ The insurance premium and terms cannot be changed.

✔️ Your policy can also be found in your Personal Profile on 24ins.

Hello, for “Travel Abroad” insurance you can use the following payment methods:

• Payment by card - convenient online payment with a credit or debit card. Online payments are processed through the system of Transcard Financial Services (TFS), a payment institution licensed by the Bulgarian National Bank with more than 20 years of experience in issuing national and international payment cards, guaranteeing 100% security and data protection. You can use payment cards bearing the brands of Mastercard International Incorporated, Visa Inc., and Transcard.

• Bank transfer - Initiating a bank transfer to the account of “Broker Ins” Ltd. (the broker and owner of the online service 24ins.bg) from any bank in Bulgaria. A pre-filled payment order with the bank details will be available for viewing or printing after confirming your order, allowing you to complete the transfer through your online banking.

• Payment with PayPal - Payment through the international online payment system PayPal. PayPal.com is one of the most secure ways to make payments on the internet.

• Payment with ePay - A Bulgarian online payment system. You can pay using a registered card or a micro account. Your funds and cards are insured FREE of charge up to EUR 51,129.19.

• Payment with Revolut - A fast and convenient payment option. This method allows easy online payments from your Revolut account or card, with the transaction processed instantly and the payment confirmation received immediately.

• Payment with Iris Pay - Secure online payment directly from your bank account through the Iris Pay mobile application. The payment is confirmed via your bank’s mobile app, without the need to enter card details, ensuring speed and a high level of security.

Hello, after successful payment for “Travel Assistance” insurance:

via an online payment method – by card, PayPal, ePay, Revolut, or Iris Pay – you will receive your insurance policy together with the accompanying documents at the email address you provided as soon as possible, within the same day.

Your policy will be valid from 00:00 on the following day.

via offline payment methods – bank transfer, payment to a courier, or payment at a “Broker Ins” office – you will receive the document immediately after the payment has been received by us. Your policy will be sent to your email address.

In both payment cases:

✔️ Your online policy is a valid document proving that you have concluded insurance. There is no need to print it.

✔️ The premium and the terms of the insurance cannot be changed.

✔️ You can also find your policy in your personal profile on 24ins.

Hello, we are happy to be of service to you! Travel Abroad insurance with COVID-19 expenses covered is currently offered by several insurance companies on the Bulgarian market. These insurance products can be found, compared and purchased using 24ins user-friendly calculator Travel abroad insurance.

About the insurance:

The expenses associated with a COVID-19 infection are included in the insurer's Standard coverage, meaning you won't be charged extra to feel safer. Usually, the risk of contracting COVID-19 is included in the Medical Expenses cover.

According to the General Conditions of the respective insurers, Medical Expenses cover (incl. COVID-19) may include one, several or all of the following sub-points:

• medical transportation from the point of occurrence of the insured event to the nearest medical facility or doctor;

• medical expenses related to inpatient and/or outpatient treatment;

• expenses for hospital accommodation in a standard room;

• medical examinations, treatments and tests;

• doctors' consultancy fees;

• medication expenses;

• transportation and repatriation of the Insured and Repatriation of remains in case of death;

• arranging, if necessary, a healthcare professional or paying the expenses of a family member to accompany the Insured during his/her transportation to the Republic of Bulgaria.

✔️ The territorial scope of the insurance can be one of the following: Europe, the Whole World, the Whole World excluding the USA and Canada.

✔️You decide the amount of the sum insured, which can range from €2,000 to €200,000.