phone call icon
contact icon

BUSINESS HOURS

MONDAY-FRIDAY

9:00h. - 17:30h.

contact icon

TELEPHONE NUMBERS

0700 4 24 24

at the price of a local phone call

contact icon

VIBER

24ins

contact icon

IDEAS AND COMMENTS

ANSWER WITHIN

2 BUSINESS DAYS

contact icon

Send

ANSWER WITHIN

2 BUSINESS DAYS

[email protected]

contact icon

BUSINESS INQUIRY

ANSWER WITHIN

2 BUSINESS DAYS

video icon

VIDEO CONSULTATION

Monday - Friday

9:00h. - 17:00h.

0700 4 24 24

at the price of a local phone call

Ask us!

Ask a question

close icon

You can submit your question, email and/or contact telephone number and we will respond as soon as possible.

It is a good idea to regularly check your spam folder.

Email * Please, fill in the field correctly Please enter a valid email address
Phone number Please, fill in the field correctly Please, fill in digits only.
Question * Please, fill in the field correctly
Please confirm that you are not a robot.
You have successfully submitted your inquiry!
Your inquiry failed to submit successfully!
Send

Travel assistance products

Look for sticker

The sticker allows you to purchase a fully online insurance policy valid from 00:00 the next day. You will receive your policy in a PDF file on your email.

Key Advantages:

Order, pay for and receive your insurance from our 24ins platform - any time of the day, no matter where you are.

You will receive your policy and all related documents by email. You don't have to pay for their physical delivery and wait for a courier - they are emailed to you within minutes.

The policy is valid at 00:00 the next day without operator confirmation.

The insurance premium and terms cannot be changed.

Your policy can also be found in your Personal Profile on 24ins.

homepage background

With 24ins you get

Comparison of insurance offers from 11+ companies

Fully online insurance process

Selection of diverse payment methods

Digital policy sent by email

Personal profile with exclusive benefits

Travel groups

Reminders for expiring policies and personal documents

Professional customer service

What our clients say about us

Travel Assistance Insurance

Get your insurance entirely online!

Travel assistance insurances include: travel abroad, mountain travel, trip cancellation, and amateur extreme sports. All insurances offer individual or group comprehensive protection for travel, vacations, sports, and tourism within Bulgaria or abroad.

To compare the prices of travel assistance insurance from leading insurance companies, simply enter the requested information.

Travel abroad insurance provides security and protection in case of accidents or sudden illness, covering the necessary expenses for receiving timely specialized medical assistance during your stay abroad.

Mountain travel insurance is designed for tourists who choose to spend their free time in the mountains, in designated areas for this purpose.

Trip cancellation insurance covers the incurred expenses in case of cancellation/interruption of your trip abroad. It covers the amount that is not reimbursed by the travel organizer due to an event that prevents your departure.

Amateur extreme sports insurance for Bulgaria or abroad (for sports activities, hobbies) serves to financially secure medical and other expenses incurred by and for the insured person in case of accidents and/or illnesses not caused by them or by a third party.

Price Formation

The price of the insurance policy is based on the covers you need with the additional clauses included in your contract with the insurer and the compensations specified.

Some insurance companies charge higher premiums depending on the age of the insured person, and there are limits on the sum insured and coverages for individuals over a certain age. In case you are travelling abroad for business or sport, you may have premium increases if you fall into a risk class.

Certain insurance companies offer discounts for group policies or for families.

News and Promotions

Q&A

Where and how do I get my travel insurance policy?

Hello, You will receive your insurance policy at the email address you have provided along with the relevant documents.

• You will receive your policy immediately to the email you have provided if you choose one of the following payment methods: Payment by card, PayPal, ePay, digital wallet (Phyre, A1 Wallet, Pay by Vivacom, BACB Pay).

• You will receive your policy within the next business day to the email address you have provided if one of the following payment methods is selected: Bank payment or Cryptocurrency payment via the Coinbase platform.

✔️ Your online policy is a valid document to prove that you are insured. You do not need to print it out.

✔️ The insurance premium and terms cannot be changed.

✔️ Your policy can also be found in your Personal Profile on 24ins.

How can I pay for my Travel Abroad insurance?

Hello, you can pay for your Travel Abroad insurance with any of the following payment methods:

• Card payment -Convenient online payment by credit or debit card. Online payments are made through the Transcard Financial Services (TFS) system. Payment institution licensed by the Bulgarian National Bank and more than 15 years of experience in issuing national and international payment cards, guaranteeing 100% security and data protection. You can use payment cards with the brands of Mastercard International Incorporated, Visa Inc., Diners Club International, Discover Financial Services or Bcard.

• Bank payment - Order a bank transfer to the account of Broker Ins Ltd (24ins.bg is an online service of Broker Ins Ltd) from any bank in Bulgaria. You can print the completed payment form or order a transfer via your online banking by filling in our bank details.

• PayPal payment - You can pay through the international online payment system PayPal. PayPal.com is one of the most secure ways to pay over the Internet.

• ePay payment - Bulgarian online payment system. You can pay with a registered card or micro account. Your money and cards are insured for FREE up to BGN 100 000.

• Cryptocurrency payment with Coinbase - The value you will pay will be the value of your order in the chosen cryptocurrency. Please keep in mind that processing your payment through Coinbase can take anywhere from a few hours to a week (depending on the type of cryptocurrency you choose).

• Payment with digital wallet via mobile device. - Phyre, A1 Wallet, Pay by Vivacom, BACB Pay.

Hello! If I pay for my Travel Abroad insurance with a card, do I receive it immediately to my email address or do I have to wait for physical delivery by courier?

Hello, upon successful payment for Travel Abroad insurance via the following online payment methods - card, PayPal, ePay, digital wallet - you will immediately receive your insurance policy and all relevant documents to the email address you have provided.

✔️ Your policy will be valid at 00:00 the next day without operator confirmation.

✔️ Your online policy is a valid document to prove that you are insured. You do not need to print it out.

✔️ The insurance premium and terms cannot be changed.

✔️ Your policy can also be found in your Personal Profile on 24ins.

Hi, I am trying to find insurance that covers COVID-19 expenses with coverage up to $35,000. I will be travelling to the Philippine Islands.

Hello, we are happy to be of service to you! Travel Abroad insurance with COVID-19 expenses covered is currently offered by several insurance companies on the Bulgarian market. These insurance products can be found, compared and purchased using 24ins user-friendly calculator Travel abroad insurance.

About the insurance:

The expenses associated with a COVID-19 infection are included in the insurer's Standard coverage, meaning you won't be charged extra to feel safer. Usually, the risk of contracting COVID-19 is included in the Medical Expenses cover.

According to the General Conditions of the respective insurers, Medical Expenses cover (incl. COVID-19) may include one, several or all of the following sub-points:

• medical transportation from the point of occurrence of the insured event to the nearest medical facility or doctor;

• medical expenses related to inpatient and/or outpatient treatment;

• expenses for hospital accommodation in a standard room;

• medical examinations, treatments and tests;

• doctors' consultancy fees;

• medication expenses;

• transportation and repatriation of the Insured and Repatriation of remains in case of death;

• arranging, if necessary, a healthcare professional or paying the expenses of a family member to accompany the Insured during his/her transportation to the Republic of Bulgaria.

✔️ The territorial scope of the insurance can be one of the following: Europe, the Whole World, the Whole World excluding the USA and Canada.

✔️You decide the amount of the sum insured, which can range from €2,000 to €200,000.